Terms & Conditions
All purchases made from this website are in accordance with the following Terms and Conditions.
Any order placed by you is an offer by you to purchase a particular product for the price specified on this site at the time you place your order. While every effort has been made to ensure the accuracy of prices and information displayed on the website, we reserve the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any product, an error in the price or the product description posted on this site, or an error in your order. We may require additional verification or information before accepting any order.
About our prices
All prices are inclusive of GST. Prices displayed on this site are current at the time of issue, but may change at any time and are subject to availability. Prices and availability of items are subject to change without notice. The price payable for the goods ordered is the price specified on this site.
Where permitted, we reserve the right to limit sales. We are not responsible for typographical or photographic errors on this site, including any such errors in relation to prices.
We offer SAME-DAY delivery to all capital cities and surrounding areas in Australia for orders received before 2.00 pm (AEST) Monday to Friday and prior to 10.30 am on Saturday. Orders will be delivered the following business day for orders received after these times and for all orders destined for regional and/or remote areas.
There are NO deliveries on Sunday and Public Holidays. (except for Valentines Day and Mothers Day)
International orders are for Australian residents only and may take up to 48 hours for delivery.
Please refer to our delivery page for further information.
If a type of flower or product is unavailable, it will be substituted with a similar alternative of the same or greater value. If there are any major changes to your order, you will be notified via email or phone.
Flower Envy respects the privacy of all users of this web site and is committed to maintaining the privacy and accuracy of your personal information and to protecting such information from loss, misuse, unauthorised access, alteration and destruction.
Please read our Privacy Statement carefully.
By using this web site, you consent to the uses mentioned.
Cancellation / Returns Policy
If you need to cancel your order, we must receive your request 24 hours prior to the requested delivery date. A $15 cancellation fee will apply. Cancellations received with less than 24 hours notice will be charged at 50% of the total order value. Orders that are already prepared or dispatched may not be cancelled. All refunds will be processed on the same credit card used for your order.
We reserve the right to refuse service on any order which may contain bad language, insufficient or incorrect delivery details or do not comply with our policies. In addition, all orders which fail our strict validation process will be automatically cancelled. In any case, a $10 administration fee will apply and you will be notified via email or phone.
If in the unlikely event you are unhappy with your flowers, we will need to inspect them within 48 hours to enable a proper and fair assessment. All our flower care instructions must be followed.
Email Tax Invoice / Confirmation of order
After you place an order on this site and payment is approved, you should receive an email confirming that Flower Envy has accepted your order and is processing it. The email will contain the details of your order, the itemised and total amounts that will be billed to your credit card, including all applicable taxes and other charges. Please review this receipt carefully to confirm that we properly understood your order.
Disclaimer of Liability
To the extent permitted by law, Flower Envy will not be liable, in contract, tort (including negligence) or otherwise, for any direct, indirect, special, consequential or punitive loss or damages or any loss or damages whatsoever, including (but not limited to) loss of use, data, or profits, arising out of or in connection with:
(a) the use, copying, or display of the contents of this site;
Disclaimer of Warranty
The content of this website is believed to be accurate, complete, current and reliable at the date the information was placed on the site.
None of Flower Envy, its related companies, affiliates, licensors or licensees, nor any of their respective directors, officers, employees or agents, makes any representation or warranty as to the accuracy, completeness, currency or reliability of the information contained on this site (including in relation to any products or services).
To the extent permitted by law, including any non-excusable statutory obligations, none of them will be liable or responsible in any way (including in negligence) for errors in, or omissions from, the information contained on this site. To the extent permitted by law, Flower Envy expressly disclaims all warranties of any kind, whether express or implied, including (without limitation) implied warranties or conditions of merchantability or fitness for purpose.
Limitation of liability
(a) in the case of information or services supplied or offered by us - the re-supply of the information or services or payment of the cost of doing this;
(b) in the case of goods supplied or offered by us repair or replacement of the goods, supply of equivalent goods, or payment of the cost of doing this; or
(c) the amount paid by you (if any)
You indemnify us, our related companies, affiliates, licensors and licensees, and our respective directors, officers, employees and agents, from and against all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred or suffered, or likely to be incurred or suffered, by you as a direct or indirect consequence of using this site.
Rights not excluded
The above disclaimer, liability limitation and indemnity do not exclude any rights which by law may not be excluded.
Your ability to purchase goods from this site may be terminated by Flower Envy at any time without notice. All restrictions, licences granted by you and limitations of Flower Envy liability will survive termination.